10P 10: Tips for Hosting Your Airbnb
Airbnb has become the preferred way to travel – especially among nomadic travellers like myself – and to stay in foreign cities, exotic locales, and off-the-beaten-path retreats. I prefer the novelty and adventure of staying in an airbnb over a hotel. Who needs a fancy hotel when you can stay in treehouse or a “tube room?” Sounds fun, right? You often get the opportunity of immersing yourself in the local culture and cuisine, usually under the guidance of a friendly and eager host. As a, ahem, 5-star rated Airbnb host myself, I take pride in offering not only a unique spot for my guests to stay in, but making sure their trip is a truly memorable one. Which brings me to this week’s Top 10 List: Tips for Hosting Your Airbnb. Now go clear out that “office space” you never use and convert it into a ‘space of lasting memories.’ You won’t regret it.
10P 10 Tips for Hosting Your Airbnb:
- Get reviews! – Like eBay, Airbnb is based on reviews. That starts with making sure the guest’s stay is impeccable to following up with them after they’ve left and reminding them to leave a review. They won’t all be 100% positive, so just take their complaints as “constructive criticism” and an opportunity to make your services better, and make sure to rectify whatever the problem was – now go make sure that litter box is empty!
- You are a hotel – When you are staying at a hotel and the TV doesn’t work, what do you do? (Angrily) call the front desk to complain of course! You are the front desk – just deal with it.
- Communication is key – Answer potential guest’s questions immediately, and pay attention to your “Response Rate”. After they’ve confirmed, share your Line or Whatsapp for easy communication. Send your info i.e. phone and address along with directions to your home and some photos of the outside to make it as easy as possible to find the place!
- Forsee problems before they arise – Pay attention to the smallest details. Your guests will notice and appreciate it. Doing this will also avoid any potential concerns or issues. “Better safe than sorry”, so be prepared when the guest calls you at 12am to ask you where the laundry detergent is, even though it’s right on top of the washing machine – obviously.
- It’s all in the details – Any extra niceties you can think to add to make the guest’s stay more effortless or pleasurable, do it! For example, I lay out brochures showing tourist sights and events in Taipei, and I offer my guests an Easycard to use for the MRT and Youbike (that I ask they return on the last day). Breakfast in bed?! No problem! Sunny-side-up or over-easy?
- Dirty Work – The biggest bulk of my time spent on my Airbnb business is actually cleaning the place, usually a 4 hour job (and I have an 8 ping flat!). If this idea scares you, hire a maid for $500/hr – takes the stress off, and as they’re professional they’ll probably do a much better job. I mean, just look at your bedroom!
- The price is right – The Airbnb website (which is very user-friendly by the way) suggests a daily price based on your neighborhood (and other airbnbs in the area). I take that number and add 50% to it and double it on weekends. As I rent out my whole flat – it’s a studio – I charge more than single rooms, but less than hotels, about what a nice hostel charges.
- Caught red-handed – “What if my landlord catches me doing Airbnb?” a) Point behind them, scream loudly, and run for it..you didn’t really need that $30,000 security deposit back anyway! b) Convince him they’re your “cousins from out of town” c) Play the idiot card and feign ignorance d) Offer to team up with your landlord and split the profits 50/50! (Maybe he’ll also help you out with that other “illegal business” you’ve been trying to start in Taiwan…c’mon, you know what I’m talking about.
- You break it, you buy it – If you’re worried about your things getting either stolen or broken, you could ask for a “security deposit” outside of your Airbnb agreement. Just make sure to state that from the outset. Also, check if your flat has a meter that reads how many BTUs the air-con used up during their stay – this will prevent another hyperhidrosis-inflicted guest from leaving the AC unit on all day and racking up a hefty bill.
- Meet new people! – The best part of doing Airbnb is that you get to meet new and interesting people who also do Airbnb in their home. So next time you’re in Hanoi, Vietnam you don’t have to splurge and stay in the Trump, again.
Cameron is a freelance writer and proud Airbnb Host